We try to ensure that baggages you entrust into our care are safely and returned to you at your destination.

However, if your baggage is delayed or lost beyond our control, you will be asked to complete a Property Irregularity Report (PIR) from which you will be issued a reference number (used to inquire about your property).

If your bag is lost in transit, we apologize for the inconvenience and ask that you notify our AWA agent, complete a Property Irregularity Report (PIR) to receive a file reference so we can try to locate your baggage.